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Multiple sclerosis outpatient future groups: improving the quality of participant interaction and ideation tools within service improvement activities
BACKGROUND: Improving the patient experience is a key focus within the National Health Service. This has led us to consider how health services are experienced, from both staff and patient perspectives. Novel service improvement activities bring staff and patients together to use design-led methods...
Autores principales: | , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
BioMed Central
2015
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Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4407287/ https://www.ncbi.nlm.nih.gov/pubmed/25903748 http://dx.doi.org/10.1186/s12913-015-0773-8 |