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Patient Experience Shows Little Relationship with Hospital Quality Management Strategies
OBJECTIVES: Patient-reported experience measures are increasingly being used to routinely monitor the quality of care. With the increasing attention on such measures, hospital managers seek ways to systematically improve patient experience across hospital departments, in particular where outcomes ar...
Autores principales: | , , , , , , , , , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Public Library of Science
2015
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4494712/ https://www.ncbi.nlm.nih.gov/pubmed/26151864 http://dx.doi.org/10.1371/journal.pone.0131805 |