When the phone rings - factors influencing its impact on the experience of patients and healthcare workers during primary care consultation: a qualitative study

BACKGROUND: In the primary health care setting, patients interact directly with their healthcare workers (HCW), which include their primary physicians, nurses and pharmacists. Studies have shown that such interactions, when interrupted by phone calls received by either party, can lead to adverse out...

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Detalles Bibliográficos
Autores principales: Koong, A. Y. L., Koot, D., Eng, S. K., Purani, A., Yusoff, A., Goh, C. C., Teo, S. S. H., Tan, N. C.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BioMed Central 2015
Materias:
Research Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4557219/
https://www.ncbi.nlm.nih.gov/pubmed/26330170
http://dx.doi.org/10.1186/s12875-015-0330-x

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4557219/
https://www.ncbi.nlm.nih.gov/pubmed/26330170
http://dx.doi.org/10.1186/s12875-015-0330-x

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