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When the phone rings - factors influencing its impact on the experience of patients and healthcare workers during primary care consultation: a qualitative study
BACKGROUND: In the primary health care setting, patients interact directly with their healthcare workers (HCW), which include their primary physicians, nurses and pharmacists. Studies have shown that such interactions, when interrupted by phone calls received by either party, can lead to adverse out...
Autores principales: | Koong, A. Y. L., Koot, D., Eng, S. K., Purani, A., Yusoff, A., Goh, C. C., Teo, S. S. H., Tan, N. C. |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
BioMed Central
2015
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4557219/ https://www.ncbi.nlm.nih.gov/pubmed/26330170 http://dx.doi.org/10.1186/s12875-015-0330-x |
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