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Organizational justice, trust, and identification and their effects on organizational commitment in hospital nursing staff

BACKGROUND: It is of importance and urgency for hospitals to retain excellent nursing staff in order to improve patient satisfaction and hospital performance. However, it was found that simply increasing the salary is not the best method to resolve the problem of lacking nursing staff; it is necessa...

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Autores principales: Chen, Su-Yueh, Wu, Wen-Chuan, Chang, Ching-Sheng, Lin, Chia-Tzu, Kung, Jung-Yuan, Weng, Hui-Ching, Lin, Yu-Tz, Lee, Shu-I
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BioMed Central 2015
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4562203/
https://www.ncbi.nlm.nih.gov/pubmed/26347451
http://dx.doi.org/10.1186/s12913-015-1016-8
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author Chen, Su-Yueh
Wu, Wen-Chuan
Chang, Ching-Sheng
Lin, Chia-Tzu
Kung, Jung-Yuan
Weng, Hui-Ching
Lin, Yu-Tz
Lee, Shu-I
author_facet Chen, Su-Yueh
Wu, Wen-Chuan
Chang, Ching-Sheng
Lin, Chia-Tzu
Kung, Jung-Yuan
Weng, Hui-Ching
Lin, Yu-Tz
Lee, Shu-I
author_sort Chen, Su-Yueh
collection PubMed
description BACKGROUND: It is of importance and urgency for hospitals to retain excellent nursing staff in order to improve patient satisfaction and hospital performance. However, it was found that simply increasing the salary is not the best method to resolve the problem of lacking nursing staff; it is necessary to focus on the impact of non-monetary factors. The delicate relationship between organizational justice, organizational trust, organizational identification, and organizational commitment requires investigation and clarification from more studies if application in nursing practice is to be expected. Therefore, this study was to investigate how the organizational justice perception could affect nurses’ organizational trust and organizational identification, and whether the organizational trust and organizational identification could encourage nurses to willingly remain in their jobs and commit themselves to the hospitals. METHODS: A cross-sectional design was used. Questionnaires were distributed in 2013 to a convenience sample of 400 registered nurses in one teaching hospital in Taiwan: 392 were retrieved. Of these, 386 questionnaires were valid, which was a 96.5 % response rate. The SPSS 17.0 and Amos 17.0 (structural equation modeling) statistical software packages were used for data analysis. RESULTS: The organizational justice perceived by nurses significantly and positively affects their organizational trust (γ(11) = 0.49) and organizational identification (γ(21) = 0.58). Organizational trust (β(31) = 0.62) and organizational identification (β(32) = 0.53) significantly and positively affect organizational commitment. CONCLUSIONS: Hospital managers can enhance the service concepts and attitudes of frontline nursing personnel by maximizing organizational justice, organizational trust and organizational identification. Nursing personnel would then be motivated to provide feedback to the attention and care provided by hospital management by demonstrating substantial improvements in their extra-role performance. Improved service concepts and attitudes would also facilitate teamwork among colleagues, boost the morale of the nursing faculty and reduce resignations and career changes. ELECTRONIC SUPPLEMENTARY MATERIAL: The online version of this article (doi:10.1186/s12913-015-1016-8) contains supplementary material, which is available to authorized users.
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spelling pubmed-45622032015-09-09 Organizational justice, trust, and identification and their effects on organizational commitment in hospital nursing staff Chen, Su-Yueh Wu, Wen-Chuan Chang, Ching-Sheng Lin, Chia-Tzu Kung, Jung-Yuan Weng, Hui-Ching Lin, Yu-Tz Lee, Shu-I BMC Health Serv Res Research Article BACKGROUND: It is of importance and urgency for hospitals to retain excellent nursing staff in order to improve patient satisfaction and hospital performance. However, it was found that simply increasing the salary is not the best method to resolve the problem of lacking nursing staff; it is necessary to focus on the impact of non-monetary factors. The delicate relationship between organizational justice, organizational trust, organizational identification, and organizational commitment requires investigation and clarification from more studies if application in nursing practice is to be expected. Therefore, this study was to investigate how the organizational justice perception could affect nurses’ organizational trust and organizational identification, and whether the organizational trust and organizational identification could encourage nurses to willingly remain in their jobs and commit themselves to the hospitals. METHODS: A cross-sectional design was used. Questionnaires were distributed in 2013 to a convenience sample of 400 registered nurses in one teaching hospital in Taiwan: 392 were retrieved. Of these, 386 questionnaires were valid, which was a 96.5 % response rate. The SPSS 17.0 and Amos 17.0 (structural equation modeling) statistical software packages were used for data analysis. RESULTS: The organizational justice perceived by nurses significantly and positively affects their organizational trust (γ(11) = 0.49) and organizational identification (γ(21) = 0.58). Organizational trust (β(31) = 0.62) and organizational identification (β(32) = 0.53) significantly and positively affect organizational commitment. CONCLUSIONS: Hospital managers can enhance the service concepts and attitudes of frontline nursing personnel by maximizing organizational justice, organizational trust and organizational identification. Nursing personnel would then be motivated to provide feedback to the attention and care provided by hospital management by demonstrating substantial improvements in their extra-role performance. Improved service concepts and attitudes would also facilitate teamwork among colleagues, boost the morale of the nursing faculty and reduce resignations and career changes. ELECTRONIC SUPPLEMENTARY MATERIAL: The online version of this article (doi:10.1186/s12913-015-1016-8) contains supplementary material, which is available to authorized users. BioMed Central 2015-09-07 /pmc/articles/PMC4562203/ /pubmed/26347451 http://dx.doi.org/10.1186/s12913-015-1016-8 Text en © Chen et al. 2015 Open AccessThis article is distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made. The Creative Commons Public Domain Dedication waiver (http://creativecommons.org/publicdomain/zero/1.0/) applies to the data made available in this article, unless otherwise stated.
spellingShingle Research Article
Chen, Su-Yueh
Wu, Wen-Chuan
Chang, Ching-Sheng
Lin, Chia-Tzu
Kung, Jung-Yuan
Weng, Hui-Ching
Lin, Yu-Tz
Lee, Shu-I
Organizational justice, trust, and identification and their effects on organizational commitment in hospital nursing staff
title Organizational justice, trust, and identification and their effects on organizational commitment in hospital nursing staff
title_full Organizational justice, trust, and identification and their effects on organizational commitment in hospital nursing staff
title_fullStr Organizational justice, trust, and identification and their effects on organizational commitment in hospital nursing staff
title_full_unstemmed Organizational justice, trust, and identification and their effects on organizational commitment in hospital nursing staff
title_short Organizational justice, trust, and identification and their effects on organizational commitment in hospital nursing staff
title_sort organizational justice, trust, and identification and their effects on organizational commitment in hospital nursing staff
topic Research Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4562203/
https://www.ncbi.nlm.nih.gov/pubmed/26347451
http://dx.doi.org/10.1186/s12913-015-1016-8
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