Beyond metrics? Utilizing ‘soft intelligence’ for healthcare quality and safety

Formal metrics for monitoring the quality and safety of healthcare have a valuable role, but may not, by themselves, yield full insight into the range of fallibilities in organizations. ‘Soft intelligence’ is usefully understood as the processes and behaviours associated with seeking and interpretin...

Descripción completa

Detalles Bibliográficos
Autores principales: Martin, Graham P., McKee, Lorna, Dixon-Woods, Mary
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Pergamon 2015
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4576210/
https://www.ncbi.nlm.nih.gov/pubmed/26282705
http://dx.doi.org/10.1016/j.socscimed.2015.07.027

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4576210/
https://www.ncbi.nlm.nih.gov/pubmed/26282705
http://dx.doi.org/10.1016/j.socscimed.2015.07.027

Ejemplares similares