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Beyond metrics? Utilizing ‘soft intelligence’ for healthcare quality and safety
Formal metrics for monitoring the quality and safety of healthcare have a valuable role, but may not, by themselves, yield full insight into the range of fallibilities in organizations. ‘Soft intelligence’ is usefully understood as the processes and behaviours associated with seeking and interpretin...
| Autores principales: | , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Pergamon
2015
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4576210/ https://www.ncbi.nlm.nih.gov/pubmed/26282705 http://dx.doi.org/10.1016/j.socscimed.2015.07.027 |