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Emotion Analysis of Telephone Complaints from Customer Based on Affective Computing
Customer complaint has been the important feedback for modern enterprises to improve their product and service quality as well as the customer's loyalty. As one of the commonly used manners in customer complaint, telephone communication carries rich emotional information of speeches, which prov...
| Autores principales: | , , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Hindawi Publishing Corporation
2015
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4655047/ https://www.ncbi.nlm.nih.gov/pubmed/26633967 http://dx.doi.org/10.1155/2015/506905 |