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Comparative study: TQ and Lean Production ownership models in health services
OBJECTIVE: compare the application of Total Quality (TQ) models used in processes of a health service, cases of lean healthcare and literature from another institution that has also applied this model. METHOD: this is a qualitative research that was conducted through a descriptive case study. RESULT...
| Autores principales: | , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Escola de Enfermagem de Ribeirão Preto / Universidade de São
Paulo
2015
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4660406/ https://www.ncbi.nlm.nih.gov/pubmed/26487134 http://dx.doi.org/10.1590/0104-1169.0151.2605 |