Does job complexity mitigate the negative effect of emotion-rule dissonance on employee burnout?

In interactions with clients or patients, human service workers are at risk of experiencing discrepancies between felt and organizationally mandated emotions (i.e. emotion-rule dissonance). Given the documented detrimental effects of such discrepancies on employee strain, the present study investiga...

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Detalles Bibliográficos
Autores principales: Kubicek, Bettina, Korunka, Christian
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Routledge 2015
Materias:
Original Articles
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4673520/
https://www.ncbi.nlm.nih.gov/pubmed/26681818
http://dx.doi.org/10.1080/02678373.2015.1074954

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4673520/
https://www.ncbi.nlm.nih.gov/pubmed/26681818
http://dx.doi.org/10.1080/02678373.2015.1074954

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