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Does job complexity mitigate the negative effect of emotion-rule dissonance on employee burnout?
In interactions with clients or patients, human service workers are at risk of experiencing discrepancies between felt and organizationally mandated emotions (i.e. emotion-rule dissonance). Given the documented detrimental effects of such discrepancies on employee strain, the present study investiga...
| Autores principales: | , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Routledge
2015
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4673520/ https://www.ncbi.nlm.nih.gov/pubmed/26681818 http://dx.doi.org/10.1080/02678373.2015.1074954 |