Experience based co-design reduces formal complaints on an acute mental health ward

An acute mental health triage ward at Oxleas NHS Foundation Trust was attracting high levels of formal service user and family complaints. The Trust used experience based co-design to examine the issues and redesign procedures. This resulted in an immediate eradication of formal complaints for a per...

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Detalles Bibliográficos
Autores principales: Springham, Neil, Robert, Glenn
Formato: Online Artículo Texto
Lenguaje:English
Publicado: British Publishing Group 2015
Materias:
BMJ Quality Improvement Programme
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4693090/
https://www.ncbi.nlm.nih.gov/pubmed/26734433
http://dx.doi.org/10.1136/bmjquality.u209153.w3970

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4693090/
https://www.ncbi.nlm.nih.gov/pubmed/26734433
http://dx.doi.org/10.1136/bmjquality.u209153.w3970

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