Experience based co-design reduces formal complaints on an acute mental health ward

An acute mental health triage ward at Oxleas NHS Foundation Trust was attracting high levels of formal service user and family complaints. The Trust used experience based co-design to examine the issues and redesign procedures. This resulted in an immediate eradication of formal complaints for a per...

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Detalles Bibliográficos
Autores principales: Springham, Neil, Robert, Glenn
Formato: Online Artículo Texto
Lenguaje:English
Publicado: British Publishing Group 2015
Materias:
BMJ Quality Improvement Programme
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4693090/
https://www.ncbi.nlm.nih.gov/pubmed/26734433
http://dx.doi.org/10.1136/bmjquality.u209153.w3970
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author Springham, Neil
Robert, Glenn
author_facet Springham, Neil
Robert, Glenn
author_sort Springham, Neil
collection PubMed
description An acute mental health triage ward at Oxleas NHS Foundation Trust was attracting high levels of formal service user and family complaints. The Trust used experience based co-design to examine the issues and redesign procedures. This resulted in an immediate eradication of formal complaints for a period of 23 months. This paper describes two outcomes: firstly, the successful adaptations made to the experience based co-design methodology from its origins in physical care, in order to ensure it was safe and effective in an acute mental health setting; and, secondly, the changes made to the ward as a result of this quality improvement intervention.
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spelling pubmed-46930902016-01-05 Experience based co-design reduces formal complaints on an acute mental health ward Springham, Neil Robert, Glenn BMJ Qual Improv Rep BMJ Quality Improvement Programme An acute mental health triage ward at Oxleas NHS Foundation Trust was attracting high levels of formal service user and family complaints. The Trust used experience based co-design to examine the issues and redesign procedures. This resulted in an immediate eradication of formal complaints for a period of 23 months. This paper describes two outcomes: firstly, the successful adaptations made to the experience based co-design methodology from its origins in physical care, in order to ensure it was safe and effective in an acute mental health setting; and, secondly, the changes made to the ward as a result of this quality improvement intervention. British Publishing Group 2015-11-12 /pmc/articles/PMC4693090/ /pubmed/26734433 http://dx.doi.org/10.1136/bmjquality.u209153.w3970 Text en © 2015, Published by the BMJ Publishing Group Limited. For permission to use (where not already granted under a licence) please go to http://group.bmj.com/group/rights-licensing/permissions This is an open-access article distributed under the terms of the Creative Commons Attribution Non-commercial License, which permits use, distribution, and reproduction in any medium, provided the original work is properly cited, the use is non commercial and is otherwise in compliance with the license. See: http://creativecommons.org/licenses/by-nc/2.0/http://creativecommons.org/licenses/by-nc/2.0/legalcode
spellingShingle BMJ Quality Improvement Programme
Springham, Neil
Robert, Glenn
Experience based co-design reduces formal complaints on an acute mental health ward
title Experience based co-design reduces formal complaints on an acute mental health ward
title_full Experience based co-design reduces formal complaints on an acute mental health ward
title_fullStr Experience based co-design reduces formal complaints on an acute mental health ward
title_full_unstemmed Experience based co-design reduces formal complaints on an acute mental health ward
title_short Experience based co-design reduces formal complaints on an acute mental health ward
title_sort experience based co-design reduces formal complaints on an acute mental health ward
topic BMJ Quality Improvement Programme
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4693090/
https://www.ncbi.nlm.nih.gov/pubmed/26734433
http://dx.doi.org/10.1136/bmjquality.u209153.w3970
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