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Experience based co-design reduces formal complaints on an acute mental health ward
An acute mental health triage ward at Oxleas NHS Foundation Trust was attracting high levels of formal service user and family complaints. The Trust used experience based co-design to examine the issues and redesign procedures. This resulted in an immediate eradication of formal complaints for a per...
| Autores principales: | , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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British Publishing Group
2015
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4693090/ https://www.ncbi.nlm.nih.gov/pubmed/26734433 http://dx.doi.org/10.1136/bmjquality.u209153.w3970 |