Client satisfaction from the perspective of responsiveness: strategy for analysis of universal systems?

OBJECTIVE: to analyze patient satisfaction in a Family Health Unit (FHU) of a municipality in the interior of São Paulo, Brazil, from the perspective of responsiveness. METHOD: this was a qualitative study with 41 patients of families who used the FHU at least once in the last six months. A semi-str...

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Detalles Bibliográficos
Autores principales: Mishima, Silvana Martins, Campos, Ana Carolina, Matumoto, Silvia, Fortuna, Cinira Magali
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Escola de Enfermagem de Ribeirão Preto / Universidade de São Paulo 2016
Materias:
Original Articles
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4822691/
https://www.ncbi.nlm.nih.gov/pubmed/26959334
http://dx.doi.org/10.1590/1518-8345.1089.2674

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4822691/
https://www.ncbi.nlm.nih.gov/pubmed/26959334
http://dx.doi.org/10.1590/1518-8345.1089.2674

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