Cargando…
Client satisfaction from the perspective of responsiveness: strategy for analysis of universal systems?
OBJECTIVE: to analyze patient satisfaction in a Family Health Unit (FHU) of a municipality in the interior of São Paulo, Brazil, from the perspective of responsiveness. METHOD: this was a qualitative study with 41 patients of families who used the FHU at least once in the last six months. A semi-str...
| Autores principales: | , , , |
|---|---|
| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Escola de Enfermagem de Ribeirão Preto / Universidade de São
Paulo
2016
|
| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4822691/ https://www.ncbi.nlm.nih.gov/pubmed/26959334 http://dx.doi.org/10.1590/1518-8345.1089.2674 |