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Measurement of Quality of Educational Hospital Services by the SERVQUAL Model: The Iranian Patients’ Perspective
INTRODUCTION: The main mission of hospitals in any health system is to deliver high quality healthcare for patients and meet their needs and expectations. The aim of the current study was to assess the quality of the service of educational hospitals affiliated with Kermanshah University of Medical S...
| Autores principales: | , , , , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Electronic physician
2016
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4844475/ https://www.ncbi.nlm.nih.gov/pubmed/27123218 http://dx.doi.org/10.19082/2101 |