An Integrated Model of Patient and Staff Satisfaction Using Queuing Theory

This paper investigates the connection between patient satisfaction, waiting time, staff satisfaction, and service time. It uses a variety of models to enable improvement against experiential and operational health service goals. Patient satisfaction levels are estimated using a model based on waiti...

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Detalles Bibliográficos
Formato: Online Artículo Texto
Lenguaje:English
Publicado: IEEE 2015
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4848074/
https://www.ncbi.nlm.nih.gov/pubmed/27170899
http://dx.doi.org/10.1109/JTEHM.2015.2400436

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4848074/
https://www.ncbi.nlm.nih.gov/pubmed/27170899
http://dx.doi.org/10.1109/JTEHM.2015.2400436

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