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An Integrated Model of Patient and Staff Satisfaction Using Queuing Theory
This paper investigates the connection between patient satisfaction, waiting time, staff satisfaction, and service time. It uses a variety of models to enable improvement against experiential and operational health service goals. Patient satisfaction levels are estimated using a model based on waiti...
| Formato: | Online Artículo Texto |
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| Lenguaje: | English |
| Publicado: |
IEEE
2015
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4848074/ https://www.ncbi.nlm.nih.gov/pubmed/27170899 http://dx.doi.org/10.1109/JTEHM.2015.2400436 |