Frequent callers to telephone helplines: new evidence and a new service model

BACKGROUND: This paper describes a program of work designed to inform a service model to address a challenge for telephone helplines, namely frequent callers. METHODS: We conducted a systematic literature review and four empirical studies that drew on different data sources—(a) routinely collected c...

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Detalles Bibliográficos
Autores principales: Pirkis, Jane, Middleton, Aves, Bassilios, Bridget, Harris, Meredith, Spittal, Matthew J., Fedszyn, Izabela, Chondros, Patty, Gunn, Jane
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BioMed Central 2016
Materias:
Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4886390/
https://www.ncbi.nlm.nih.gov/pubmed/27247615
http://dx.doi.org/10.1186/s13033-016-0076-4

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4886390/
https://www.ncbi.nlm.nih.gov/pubmed/27247615
http://dx.doi.org/10.1186/s13033-016-0076-4

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