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Frequent callers to telephone helplines: new evidence and a new service model

BACKGROUND: This paper describes a program of work designed to inform a service model to address a challenge for telephone helplines, namely frequent callers. METHODS: We conducted a systematic literature review and four empirical studies that drew on different data sources—(a) routinely collected c...

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Detalles Bibliográficos
Autores principales:	Pirkis, Jane, Middleton, Aves, Bassilios, Bridget, Harris, Meredith, Spittal, Matthew J., Fedszyn, Izabela, Chondros, Patty, Gunn, Jane
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	BioMed Central 2016
Materias:	Research
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4886390/ https://www.ncbi.nlm.nih.gov/pubmed/27247615 http://dx.doi.org/10.1186/s13033-016-0076-4

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