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An Artificial Intelligence System to Predict Quality of Service in Banking Organizations
Quality of service, that is, the waiting time that customers must endure in order to receive a service, is a critical performance aspect in private and public service organizations. Providing good service quality is particularly important in highly competitive sectors where similar services exist. I...
| Autores principales: | , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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Hindawi Publishing Corporation
2016
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4893429/ https://www.ncbi.nlm.nih.gov/pubmed/27313604 http://dx.doi.org/10.1155/2016/9139380 |