An analytic observational study on complaints management in the general practice out of hours care setting: who complains, why, and what can we do about it?

BACKGROUND: General Practice Co-Operatives provide most out of hours care in communities in Ireland. Limited data exists on patient complaints. This study reports on complaints at Kildare and West Wicklow Doctors on Call (‘K Doc’), a GP Co-Operative in Ireland, examining the impact of a formal risk...

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Detalles Bibliográficos
Autores principales: Barragry, Ruth A., Varadkar, Leo E., Hanlon, David K., Bailey, Ken F., O’Dowd, Tom C., O’Shea, Brendan J.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BioMed Central 2016
Materias:
Research Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4955145/
https://www.ncbi.nlm.nih.gov/pubmed/27439760
http://dx.doi.org/10.1186/s12875-016-0484-1

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4955145/
https://www.ncbi.nlm.nih.gov/pubmed/27439760
http://dx.doi.org/10.1186/s12875-016-0484-1

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