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An analytic observational study on complaints management in the general practice out of hours care setting: who complains, why, and what can we do about it?
BACKGROUND: General Practice Co-Operatives provide most out of hours care in communities in Ireland. Limited data exists on patient complaints. This study reports on complaints at Kildare and West Wicklow Doctors on Call (‘K Doc’), a GP Co-Operative in Ireland, examining the impact of a formal risk...
| Autores principales: | , , , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
BioMed Central
2016
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4955145/ https://www.ncbi.nlm.nih.gov/pubmed/27439760 http://dx.doi.org/10.1186/s12875-016-0484-1 |