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Evidence of non-response bias in the Press-Ganey patient satisfaction survey
BACKGROUND: Measures of patient satisfaction have gained prominence in recent years as changes to the American health care system have led to the incorporation of such metrics into reimbursement models. The response rate for widely-used outpatient satisfaction metrics and variables influencing the p...
| Autores principales: | , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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BioMed Central
2016
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4972948/ https://www.ncbi.nlm.nih.gov/pubmed/27488567 http://dx.doi.org/10.1186/s12913-016-1595-z |