Evaluating Service Quality from Patients' Perceptions: Application of Importance–performance Analysis Method

OBJECTIVES: Providing high service quality is one of the main functions of health systems. Measuring service quality is the basic prerequisite for improving quality. The aim of this study was to evaluate the quality of service in teaching hospitals using importance–performance analysis matrix. METHO...

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Detalles Bibliográficos
Autores principales: Mohebifar, Rafat, Hasani, Hana, Barikani, Ameneh, Rafiei, Sima
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Korea Centers for Disease Control and Prevention 2016
Materias:
Original Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5014747/
https://www.ncbi.nlm.nih.gov/pubmed/27635373
http://dx.doi.org/10.1016/j.phrp.2016.05.002

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5014747/
https://www.ncbi.nlm.nih.gov/pubmed/27635373
http://dx.doi.org/10.1016/j.phrp.2016.05.002

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