Cargando…

Evaluating Service Quality from Patients' Perceptions: Application of Importance–performance Analysis Method

OBJECTIVES: Providing high service quality is one of the main functions of health systems. Measuring service quality is the basic prerequisite for improving quality. The aim of this study was to evaluate the quality of service in teaching hospitals using importance–performance analysis matrix. METHO...

Descripción completa

Detalles Bibliográficos
Autores principales:	Mohebifar, Rafat, Hasani, Hana, Barikani, Ameneh, Rafiei, Sima
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Korea Centers for Disease Control and Prevention 2016
Materias:	Original Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5014747/ https://www.ncbi.nlm.nih.gov/pubmed/27635373 http://dx.doi.org/10.1016/j.phrp.2016.05.002

Ejemplares similares

Sleep Quality and Blood Lipid Composition Among Patients with Diabetes
por: Barikani, Ameneh, et al.
Publicado: (2019)

Affecting Structural Factors on the Entrepreneurship Behavior of the Academic Members of Healthcare
por: MOHEBIFAR, Rafat, et al.
Publicado: (2020)

Perception of the Medical Students on Their Future Career in Qazvin University of Medical Sciences
por: Barikani, Ameneh, et al.
Publicado: (2012)

The Postoperative Analgesic Effect of Morphine and Paracetamol in the Patients Undergoing Laparotomy, Using PCA Method
por: Yaghoubi, Siamak, et al.
Publicado: (2014)

Knowledge, Attitude and Practice towards Standard Isolation Precautions among Iranian Medical Students
por: Barikani, Ameneh, et al.
Publicado: (2012)

Satisfaction and Motivation of General Physicians toward Their Career
por: Barikani, Ameneh, et al.
Publicado: (2013)

What do Iranian general practitioners expect from family physician contracts?
por: Mohebbifar, Rafat, et al.
Publicado: (2019)

The Cause of Divorce among Men and Women Referred to Marriage and Legal Office in Qazvin, Iran
por: Barikani, Ameneh, et al.
Publicado: (2012)

Evaluating caregivers’ service quality perceptions: impact-range performance and asymmetry analyses
por: Wang, Wen-Fu, et al.
Publicado: (2022)

Prevalence of Intestinal Parasites among Rural Residents of Takestan in North-West of Iran
por: TAHERKHANI, Khadijeh, et al.
Publicado: (2019)

Prevalence of Intestinal Parasites among Rural Inhabitants of Fouman, Guilan Province, Northern Iran with Emphasis on Strongyloides stercoralis
por: SHARIFDINI, Meysam, et al.
Publicado: (2020)

The Effect of Individual and Group Education Done by Nurses on Smoking Dependency and Smoking Cessation Motivation in Patients with Coronary Artery Disease
por: Badrooh, Afsaneh, et al.
Publicado: (2020)

Assessing port service quality: An application of the extension fuzzy AHP and importance-performance analysis
por: Nguyen, Thang Quyet, et al.
Publicado: (2022)

Evaluation of service quality from patients’ viewpoint
por: Abbasi-Moghaddam, Mohammad Ali, et al.
Publicado: (2019)

Effect of intravenous lignocaine infusion on bispectral index during spinal anaesthesia for caesarean section: A prospective randomised double-blind study
por: Khezri, Marzieh Beigom, et al.
Publicado: (2020)

Relationship between health literacy level and sexual function in women in the Northwest of Iran in 2020- a cross sectional study
por: Barikani, Ameneh, et al.
Publicado: (2023)

Correction to: Evaluating caregivers’ service quality perceptions: impact-range performance and asymmetry analyses
por: Wang, Wen-Fu, et al.
Publicado: (2022)

Approaches in Health Human Resource Forecasting: A Roadmap for Improvement
por: Rafiei, Sima, et al.
Publicado: (2016)

Strategies for Improving the Utilization of Preventive Care Services: Application of Importance–Performance Gap Analysis Method
por: Wang, Ming-Jye, et al.
Publicado: (2022)

Chemozart: a web-based 3D molecular structure editor and visualizer platform
por: Mohebifar, Mohamad, et al.
Publicado: (2015)

Assessment of Service Quality in Teaching Hospitals of Yazd University of Medical Sciences: Using Multi-criteria Decision Making Techniques
por: Shafii, Milad, et al.
Publicado: (2016)

Can Urinary Nitrite Results Be Used to Conduct Antimicrobial Option for Urinary Tract Infection in Children?
por: Mahyar, Abolfazl, et al.
Publicado: (2012)

The Relation between Urinary Tract Infection and Febrile Seizure
por: MAHYAR, Abolfazl, et al.
Publicado: (2018)

The perception of quality: mapping product and service quality to consumer perceptions
por: Kenyon, George N, et al.
Publicado: (2015)

Comparison of elevated cardiac troponin I with SAPS-II and APACHE-II score in predicting outcome of severe intoxications
por: Mirakbari, Seyed Mostafa, et al.
Publicado: (2022)

Patients' perceptions of the quality of nursing services
por: Yusefi, Ali Reza, et al.
Publicado: (2022)

Injection of Intradiscal O(2)-O(3) to Reduce Pain and Disability of Patients With Low Back Pain Due to Prolapsed Lumbar Disk
por: Hashemi, Masoud, et al.
Publicado: (2014)

Evaluation of outpatient service quality in Eastern Saudi Arabia: Patient’s expectations and perceptions
por: Fraihi, Khalid J. Al, et al.
Publicado: (2016)

Dental implant quality registries and databases: A systematic review
por: Naemi, Roya, et al.
Publicado: (2021)

Statistical methods for the evaluation of educational services and quality of products
por: Monari, Paola, et al.
Publicado: (2009)

Perinatal staff perceptions of safety and quality in their service
por: Sinni, Suzanne V, et al.
Publicado: (2014)

Relationship between antifungal susceptibility profile and virulence factors in Candida albicans isolated from nail specimens
por: Mohammadi, Faezeh, et al.
Publicado: (2020)

Using Creative Problem Solving (TRIZ) in Improving the Quality of Hospital Services
por: LariSemnani, Behrouz, et al.
Publicado: (2015)

Is perception of quality more important than technical quality in patient video cases?
por: Roland, Damian, et al.
Publicado: (2015)

Application of inulin in bread: A review of technological properties and factors affecting its stability
por: Mohammadi, Faezeh, et al.
Publicado: (2022)

Patients’ Expectations and Perceptions of Service Quality in the Selected Hospitals
por: Nadi, Aliasghar, et al.
Publicado: (2016)

Measuring patient's expectation and the perception of quality in LASIK services
por: Lin, Deng-Juin, et al.
Publicado: (2009)

Assessing the quality of hospital outpatient services in Iran: a systematic review and meta-analysis
por: Farrokhi, Pouria, et al.
Publicado: (2023)

Perceptions of Primary Care Providers on Public Health Services in Primary Care in Oman: A Qualitative Study
por: Al Hasani, Said, et al.
Publicado: (2023)

An importance-performance analysis of teachers’ perception of STEM engineering design education
por: Chien, Yu-Hung, et al.
Publicado: (2023)

Cannot write session to /tmp/vufind_sessions/sess_vp6oldqmlc3th04djssoukerg6