An empirical research on customer satisfaction study: a consideration of different levels of performance

Customer satisfaction is the key factor for successful and depends highly on the behaviors of frontline service providers. Customers should be managed as assets, and that customers vary in their needs, preferences, and buying behavior. This study applied the Taiwan Customer Satisfaction Index model...

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Detalles Bibliográficos
Autores principales: Lee, Yu-Cheng, Wang, Yu-Che, Lu, Shu-Chiung, Hsieh, Yi-Fang, Chien, Chih-Hung, Tsai, Sang-Bing, Dong, Weiwei
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer International Publishing 2016
Materias:
Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5025411/
https://www.ncbi.nlm.nih.gov/pubmed/27652150
http://dx.doi.org/10.1186/s40064-016-3208-z

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5025411/
https://www.ncbi.nlm.nih.gov/pubmed/27652150
http://dx.doi.org/10.1186/s40064-016-3208-z

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