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Business process performance measurement: a structured literature review of indicators, measures and metrics

Measuring the performance of business processes has become a central issue in both academia and business, since organizations are challenged to achieve effective and efficient results. Applying performance measurement models to this purpose ensures alignment with a business strategy, which implies t...

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Detalles Bibliográficos
Autores principales: Van Looy, Amy, Shafagatova, Aygun
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer International Publishing 2016
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5069235/
https://www.ncbi.nlm.nih.gov/pubmed/27812439
http://dx.doi.org/10.1186/s40064-016-3498-1