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Business process performance measurement: a structured literature review of indicators, measures and metrics
Measuring the performance of business processes has become a central issue in both academia and business, since organizations are challenged to achieve effective and efficient results. Applying performance measurement models to this purpose ensures alignment with a business strategy, which implies t...
| Autores principales: | , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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Springer International Publishing
2016
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5069235/ https://www.ncbi.nlm.nih.gov/pubmed/27812439 http://dx.doi.org/10.1186/s40064-016-3498-1 |