Level of quality management in the Municipal Sports Services, contrast trough EFQM Excellence Model

The quality management in the Municipal Sports Services is embedded in the servuction provided to the citizens, which are their internal customers who determine the quality improvement ensuring competitiveness with excellence criteria. The Model of the European Foundation for Quality Management enab...

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Detalles Bibliográficos
Autores principales: Martínez-Moreno, Alfonso, Díaz Suárez, Arturo
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer International Publishing 2016
Materias:
Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5075324/
https://www.ncbi.nlm.nih.gov/pubmed/27818893
http://dx.doi.org/10.1186/s40064-016-3549-7

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5075324/
https://www.ncbi.nlm.nih.gov/pubmed/27818893
http://dx.doi.org/10.1186/s40064-016-3549-7

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