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Level of quality management in the Municipal Sports Services, contrast trough EFQM Excellence Model
The quality management in the Municipal Sports Services is embedded in the servuction provided to the citizens, which are their internal customers who determine the quality improvement ensuring competitiveness with excellence criteria. The Model of the European Foundation for Quality Management enab...
| Autores principales: | , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Springer International Publishing
2016
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5075324/ https://www.ncbi.nlm.nih.gov/pubmed/27818893 http://dx.doi.org/10.1186/s40064-016-3549-7 |