The use of patient experience survey data by out-of-hours primary care services: a qualitative interview study

BACKGROUND: English National Quality Requirements mandate out-of-hours primary care services to routinely audit patient experience, but do not state how it should be done. OBJECTIVES: We explored how providers collect patient feedback data and use it to inform service provision. We also explored sta...

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Detalles Bibliográficos
Autores principales: Barry, Heather E, Campbell, John L, Asprey, Anthea, Richards, Suzanne H
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BMJ Publishing Group 2016
Materias:
Original Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5136714/
https://www.ncbi.nlm.nih.gov/pubmed/26490004
http://dx.doi.org/10.1136/bmjqs-2015-003963

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5136714/
https://www.ncbi.nlm.nih.gov/pubmed/26490004
http://dx.doi.org/10.1136/bmjqs-2015-003963

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