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The use of patient experience survey data by out-of-hours primary care services: a qualitative interview study

BACKGROUND: English National Quality Requirements mandate out-of-hours primary care services to routinely audit patient experience, but do not state how it should be done. OBJECTIVES: We explored how providers collect patient feedback data and use it to inform service provision. We also explored sta...

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Detalles Bibliográficos
Autores principales:	Barry, Heather E, Campbell, John L, Asprey, Anthea, Richards, Suzanne H
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	BMJ Publishing Group 2016
Materias:	Original Research
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5136714/ https://www.ncbi.nlm.nih.gov/pubmed/26490004 http://dx.doi.org/10.1136/bmjqs-2015-003963

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