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Why service users do not complain or have ‘voice’: a mixed-methods study from Nepal’s rural primary health care system
BACKGROUND: Despite abundant literature on the different aspects of health care complaint management systems in high-income countries, little is known about this area in less developed health care systems and most research to date has been conducted in hospital settings. This article seeks to addres...
| Autores principales: | , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
BioMed Central
2017
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5264467/ https://www.ncbi.nlm.nih.gov/pubmed/28122552 http://dx.doi.org/10.1186/s12913-017-2034-5 |