The Patient Feedback Response Framework – Understanding why UK hospital staff find it difficult to make improvements based on patient feedback: A qualitative study

Patients are increasingly being asked for feedback about their healthcare experiences. However, healthcare staff often find it difficult to act on this feedback in order to make improvements to services. This paper draws upon notions of legitimacy and readiness to develop a conceptual framework (Pat...

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Detalles Bibliográficos
Autores principales: Sheard, Laura, Marsh, Claire, O'Hara, Jane, Armitage, Gerry, Wright, John, Lawton, Rebecca
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Pergamon 2017
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5360173/
https://www.ncbi.nlm.nih.gov/pubmed/28189820
http://dx.doi.org/10.1016/j.socscimed.2017.02.005

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5360173/
https://www.ncbi.nlm.nih.gov/pubmed/28189820
http://dx.doi.org/10.1016/j.socscimed.2017.02.005

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