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First, do no harm: institutional betrayal and trust in health care organizations
PURPOSE: Patients’ trust in health care is increasingly recognized as important to quality care, yet questions remain about what types of health care experiences erode trust. The current study assessed the prevalence and impact of institutional betrayal on patients’ trust and engagement in health ca...
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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Dove Medical Press
2017
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5388348/ https://www.ncbi.nlm.nih.gov/pubmed/28435281 http://dx.doi.org/10.2147/JMDH.S125885 |