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New Strategies in the New Millennium: Servant Leadership As Enhancer of Service Climate and Customer Service Performance
In a world in which customers are increasingly looking for solutions to their own concerns on how to make a better globalized world, new organizational strategies are emerging to approach the customer in the current third millennium. Servant leadership, which involves putting employees’ needs first...
| Autores principales: | , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Frontiers Media S.A.
2017
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5433299/ https://www.ncbi.nlm.nih.gov/pubmed/28559873 http://dx.doi.org/10.3389/fpsyg.2017.00786 |