The study of the relationship between value creation and customer loyalty with the role of trust moderation and customer satisfaction in Sari hospitals

BACKGROUND: Healthcare providers are competitive, owing to heightened customers’ awareness and expectations of health care services. OBJECTIVE: The aim of this study was to determine the relationship between customer value creation and loyalty with mediator trust and customer satisfaction. METHODS:...

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Detalles Bibliográficos
Autores principales: Rahmani, Zienolabedin, Ranjbar, Mansour, Gara, Ali Asgar Nadi, gorji, Mohammad Ali Heidari
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Electronic physician 2017
Materias:
Original Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5557124/
https://www.ncbi.nlm.nih.gov/pubmed/28848619
http://dx.doi.org/10.19082/4474

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5557124/
https://www.ncbi.nlm.nih.gov/pubmed/28848619
http://dx.doi.org/10.19082/4474

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