Cargando…

The study of the relationship between value creation and customer loyalty with the role of trust moderation and customer satisfaction in Sari hospitals

BACKGROUND: Healthcare providers are competitive, owing to heightened customers’ awareness and expectations of health care services. OBJECTIVE: The aim of this study was to determine the relationship between customer value creation and loyalty with mediator trust and customer satisfaction. METHODS:...

Descripción completa

Detalles Bibliográficos
Autores principales:	Rahmani, Zienolabedin, Ranjbar, Mansour, Gara, Ali Asgar Nadi, gorji, Mohammad Ali Heidari
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Electronic physician 2017
Materias:	Original Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5557124/ https://www.ncbi.nlm.nih.gov/pubmed/28848619 http://dx.doi.org/10.19082/4474

Ejemplares similares

Online Customer Experience Leads to Loyalty via Customer Engagement: Moderating Role of Value Co-creation
por: Ahmad, Farooq, et al.
Publicado: (2022)

Beyond customer satisfaction to customer loyalty: the key to geater profitability
por: Bhote, Keki R
Publicado: (1996)

The influence of customer trust and artificial intelligence on customer engagement and loyalty – The case of the home-sharing industry
por: Chen, Ying, et al.
Publicado: (2022)

Customer loyalty : how to earn it, how to keep it
por: Griffin, Jill
Publicado: (1995)

The impact of value co-creation behavior on customers’ experiences with and loyalty to P2P accommodations
por: Lyu, Jing, et al.
Publicado: (2022)

Mobile commerce applications service quality in enhancing customer loyalty intention: mediating role of customer satisfaction
por: Zariman, Nurul Fazleen Mohd, et al.
Publicado: (2022)

Antecedents of trust and customer loyalty in online shopping: The moderating effects of online shopping experience and e-shopping spending
por: Mofokeng, Thabang Excellent
Publicado: (2023)

The main influencing factors of customer satisfaction and loyalty in city express delivery
por: Lei, Zheng, et al.
Publicado: (2022)

Multi-Vendor Loyalty Programs: Influencing Customer Behavioral Loyalty?
por: Villacé-Molinero, Teresa, et al.
Publicado: (2016)

The Mediating Role of Customer Satisfaction between Antecedent Factors and Brand Loyalty for the Shopee Application
por: Zaato, Solomon Gbene, et al.
Publicado: (2023)

The effect of relationship marketing towards switching barrier, customer satisfaction, and customer trust on bank customers
por: Hidayat, Kadarisman, et al.
Publicado: (2023)

The role of customer experience in the effect of online flow state on customer loyalty
por: Ertemel, Adnan Veysel, et al.
Publicado: (2021)

Research on the Impact of Outlets’ Experience Marketing and Customer Perceived Value on Tourism Consumption Satisfaction and Loyalty
por: Dai, Jingyu, et al.
Publicado: (2022)

Who Stole My Customer??: Winning Strategies for Creating and Sustaining Customer Loyalty
por: Thompson, Harvey
Publicado: (2014)

Impact of customer participation in value co-creation on customer wellbeing: A moderating role of service climate
por: Yi, Xiaofang, et al.
Publicado: (2023)

Has COVID-19 changed our loyalty towards public transport? Understanding the moderating role of the pandemic in the relationship between service quality, customer satisfaction and loyalty()
por: Esmailpour, Javad, et al.
Publicado: (2022)

The effect of fine service on customer loyalty in rural homestays: The mediating role of customer emotion
por: Xing, Bo, et al.
Publicado: (2022)

Service innovation practices and customer loyalty in the telecommunication industry
por: Awuku, Ernest, et al.
Publicado: (2023)

Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry
por: Tai, Yang-Fei, et al.
Publicado: (2021)

Social networks and customer loyalty: review of loyalty keys and main social networks publications’ characteristics
por: Dávila Espuela, Nélida, et al.
Publicado: (2023)

A dataset of customer loyalty and variation in perception of customers across demographic characteristics In healthcare sector of Nigeria
por: Borishade, Taiye Tairat, et al.
Publicado: (2018)

The Power of Affection: Exploring the Key Drivers of Customer Loyalty in Virtual Reality-Enabled Services
por: Yan, Jun, et al.
Publicado: (2022)

Analysis of customer satisfaction data : a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research /
por: Allen, Danica R., 1959-
Publicado: (2000)

The Apple Experience: Secrets to Building Insanely Great Customer Loyalty
por: Gallo, Carmine
Publicado: (2012)

The Relationship Between the Customer Relationship Management and Patients’ Loyalty to Hospitals
por: Hajikhani, Shadi, et al.
Publicado: (2016)

The Influence of Medicine Approaches on Patient Trust, Satisfaction, and Loyalty
por: Sertan, Ayşe, et al.
Publicado: (2023)

Customer service on the internet: building relationships, increasing loyalty, and staying competitive
por: Sterne, Jim
Publicado: (2000)

Brand Experience and Customer Loyalty in Dentistry: The Role of Perceived Brand Authenticity
por: Al-Abdallah, Ghaith, et al.
Publicado: (2023)

Influence of Pharmacy Characteristics and Customer Quality of Life on Satisfaction of Community Pharmacy Customers
por: Al-Jumaili, Ali Azeez, et al.
Publicado: (2020)

The nexus between quality of customer relationship management systems and customers' satisfaction: Evidence from online customers’ reviews
por: Nilashi, Mehrbakhsh, et al.
Publicado: (2023)

Service Quality in Tourism Public Health: Trust, Satisfaction, and Loyalty
por: Han, Jiayu, et al.
Publicado: (2021)

Impact of Service Quality on In-Patients’ Satisfaction, Perceived Value, and Customer Loyalty: A Mixed-Methods Study from a Developing Country
por: Nguyen, Nhi Xuan, et al.
Publicado: (2021)

Value acquisition, value co-creation: The impact of perceived organic grocerant value on customer engagement behavior through brand trust
por: Yu, Weiping, et al.
Publicado: (2022)

Managing sustainable practices and logistics value to improve customer loyalty: importers vs. freight forwarders
por: Justavino-Castillo, Milva Eileen, et al.
Publicado: (2023)

The customer loyalty loop: the science behind creating great experiences and lasting impressions
por: Fleming, Noah
Publicado: (2016)

Dataset on humanic clues and customer loyalty in selected hospitals in Lagos State, Nigeria
por: Borishade, Taiye, et al.
Publicado: (2018)

Fuzzy Logic Analysis for Key Factors for Customer Loyalty in E-Shopping Environment
por: Guo, Li-Xin, et al.
Publicado: (2021)

Investigating the role of utilitarian and hedonic goals in characterizing customer loyalty in E-marketplaces
por: Puspitasari, Ira, et al.
Publicado: (2023)

Effect of Employee–Customer Interaction Quality on Customers’ Prohibitive Voice Behaviors: Mediating Roles of Customer Trust and Identification
por: Chen, Guofu, et al.
Publicado: (2021)

Research on Mechanisms of Customer-Oriented Deviance on Brand Trust: The Mediating Roles of Perceived Benefit / Uncertainty and the Moderating Role of Customer Involvement
por: Zhang, Yi, et al.
Publicado: (2023)

Cannot write session to /tmp/vufind_sessions/sess_7eh22inbe1q7rihht3rv90t7qu