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What does patient feedback reveal about the NHS? A mixed methods study of comments posted to the NHS Choices online service
OBJECTIVE: To examine the key themes of positive and negative feedback in patients’ online feedback on NHS (National Health Service) services in England and to understand the specific issues within these themes and how they drive positive and negative evaluation. DESIGN: Computer-assisted quantitati...
| Autores principales: | , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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BMJ Open
2017
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5566587/ https://www.ncbi.nlm.nih.gov/pubmed/28450463 http://dx.doi.org/10.1136/bmjopen-2016-013821 |