Empirical research on Kano’s model and customer satisfaction

Products are now developed based on what customers desire, and thus attractive quality creation has become crucial. In studies on customer satisfaction, methods for analyzing quality attributes and enhancing customer satisfaction have been proposed to facilitate product development. Although substan...

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Detalles Bibliográficos
Autores principales: Lin, Feng-Han, Tsai, Sang-Bing, Lee, Yu-Cheng, Hsiao, Cheng-Fu, Zhou, Jie, Wang, Jiangtao, Shang, Zhiwen
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Public Library of Science 2017
Materias:
Research Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5584930/
https://www.ncbi.nlm.nih.gov/pubmed/28873418
http://dx.doi.org/10.1371/journal.pone.0183888

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5584930/
https://www.ncbi.nlm.nih.gov/pubmed/28873418
http://dx.doi.org/10.1371/journal.pone.0183888

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