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Analysis of the relationships among perceived service encounter quality, service value, satisfaction and behavioral intention for physical therapy patients
[Purpose] The purpose of this study was to investigate the relationships among perceived service encounter quality, service value, patient satisfaction, and behavioral intention in physical therapy patients. [Subjects and Methods] This study surveyed 335 patients who received physical therapy treatm...
| Autores principales: | , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
The Society of Physical Therapy Science
2017
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5702834/ https://www.ncbi.nlm.nih.gov/pubmed/29200644 http://dx.doi.org/10.1589/jpts.29.2000 |