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Analysis of the relationships among perceived service encounter quality, service value, satisfaction and behavioral intention for physical therapy patients

[Purpose] The purpose of this study was to investigate the relationships among perceived service encounter quality, service value, patient satisfaction, and behavioral intention in physical therapy patients. [Subjects and Methods] This study surveyed 335 patients who received physical therapy treatm...

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Detalles Bibliográficos
Autores principales:	Ko, Min-Seok, Lee, Won-Hwee
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	The Society of Physical Therapy Science 2017
Materias:	Original Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5702834/ https://www.ncbi.nlm.nih.gov/pubmed/29200644 http://dx.doi.org/10.1589/jpts.29.2000

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