Development and testing of the KERNset: an instrument to assess the quality of telephone triage in out-of-hours primary care services

BACKGROUND: Telephone triage is a core but vulnerable part of the care process at out-of-hours general practitioner (GP) cooperatives. In the Netherlands, different instruments have been used for assessing the quality of telephone triage. These instruments focussed mainly on communicational aspects,...

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Detalles Bibliográficos
Autores principales: Smits, Marleen, Keizer, Ellen, Ram, Paul, Giesen, Paul
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BioMed Central 2017
Materias:
Research Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5712191/
https://www.ncbi.nlm.nih.gov/pubmed/29197376
http://dx.doi.org/10.1186/s12913-017-2686-1

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5712191/
https://www.ncbi.nlm.nih.gov/pubmed/29197376
http://dx.doi.org/10.1186/s12913-017-2686-1

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