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Development and testing of the KERNset: an instrument to assess the quality of telephone triage in out-of-hours primary care services
BACKGROUND: Telephone triage is a core but vulnerable part of the care process at out-of-hours general practitioner (GP) cooperatives. In the Netherlands, different instruments have been used for assessing the quality of telephone triage. These instruments focussed mainly on communicational aspects,...
| Autores principales: | , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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BioMed Central
2017
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5712191/ https://www.ncbi.nlm.nih.gov/pubmed/29197376 http://dx.doi.org/10.1186/s12913-017-2686-1 |