Process service quality evaluation based on Dempster-Shafer theory and support vector machine

Human involvement influences traditional service quality evaluations, which triggers an evaluation’s low accuracy, poor reliability and less impressive predictability. This paper proposes a method by employing a support vector machine (SVM) and Dempster-Shafer evidence theory to evaluate the service...

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Detalles Bibliográficos
Autores principales: Pei, Feng-Que, Li, Dong-Bo, Tong, Yi-Fei, He, Fei
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Public Library of Science 2017
Materias:
Research Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5722377/
https://www.ncbi.nlm.nih.gov/pubmed/29220393
http://dx.doi.org/10.1371/journal.pone.0189189

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5722377/
https://www.ncbi.nlm.nih.gov/pubmed/29220393
http://dx.doi.org/10.1371/journal.pone.0189189

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