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Process service quality evaluation based on Dempster-Shafer theory and support vector machine
Human involvement influences traditional service quality evaluations, which triggers an evaluation’s low accuracy, poor reliability and less impressive predictability. This paper proposes a method by employing a support vector machine (SVM) and Dempster-Shafer evidence theory to evaluate the service...
| Autores principales: | , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Public Library of Science
2017
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5722377/ https://www.ncbi.nlm.nih.gov/pubmed/29220393 http://dx.doi.org/10.1371/journal.pone.0189189 |