Turnover intentions in a call center: The role of emotional dissonance, job resources, and job satisfaction

BACKGROUND: Turnover intentions refer to employees’ intent to leave the organization and, within call centers, it can be influenced by factors such as relational variables or the perception of the quality of working life, which can be affected by emotional dissonance. This specific job demand to exp...

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Detalles Bibliográficos
Autores principales: Zito, Margherita, Emanuel, Federica, Molino, Monica, Cortese, Claudio Giovanni, Ghislieri, Chiara, Colombo, Lara
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Public Library of Science 2018
Materias:
Research Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5798826/
https://www.ncbi.nlm.nih.gov/pubmed/29401507
http://dx.doi.org/10.1371/journal.pone.0192126

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5798826/
https://www.ncbi.nlm.nih.gov/pubmed/29401507
http://dx.doi.org/10.1371/journal.pone.0192126

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