Cargando…
Turnover intentions in a call center: The role of emotional dissonance, job resources, and job satisfaction
BACKGROUND: Turnover intentions refer to employees’ intent to leave the organization and, within call centers, it can be influenced by factors such as relational variables or the perception of the quality of working life, which can be affected by emotional dissonance. This specific job demand to exp...
| Autores principales: | , , , , , |
|---|---|
| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Public Library of Science
2018
|
| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5798826/ https://www.ncbi.nlm.nih.gov/pubmed/29401507 http://dx.doi.org/10.1371/journal.pone.0192126 |